Green Doctors

Refund Policy

Last Updated: January 2026

At Green Doctors, we believe in fair and transparent policies. This refund policy outlines the conditions under which you may be eligible for a refund for our medical evaluation services, subscription plans, and pharmacy products.

Refund Policy

Fair & Transparent Refund Process

Clear policies for every transaction

24-Hour Window

Refund requests must be submitted within 24 hours of your transaction for evaluation services.

5-7 Business Days

Approved refunds take 5-7 business days to reflect in your original payment method.

Dedicated Support

All refund disputes are handled by our dedicated billing support team with priority response.

1. Medical Evaluations & Consultations

Our medical evaluation services involve licensed physicians reviewing your medical history and conducting consultations. The following refund conditions apply:

Full Refund: If you cancel your appointment at least 2 hours before the scheduled consultation time, you are eligible for a full refund to your original payment method.
Technical Issues: If a consultation could not be completed due to technical difficulties on our end (video call failure, platform outage), you will receive a full refund or the option to reschedule at no additional cost.
Non-Refundable: Once a consultation has been conducted or a physician has begun reviewing your evaluation, the service fee is non-refundable. This applies even if the evaluation does not result in certificate issuance, as the physician's time and expertise have been utilized.
No-Show: If you fail to attend your scheduled appointment without prior cancellation, no refund will be issued. You may reschedule by paying a rescheduling fee.

2. Subscription Plans

Subscription plans provide ongoing access to our services at discounted rates. The following refund conditions apply:

  • 24-Hour Cooling Period: You may request a full refund within 24 hours of subscribing to any plan, provided no services have been used.
  • Pro-Rated Refunds: After the 24-hour window, if you cancel your subscription within the first 7 days and have used only one service, you may be eligible for a pro-rated refund at our discretion.
  • After 7 Days: Subscription fees are non-refundable after 7 days from activation. You will continue to have access to all plan benefits until the end of your billing period.
  • Auto-Renewal: If you are charged for an auto-renewal and did not intend to continue, contact us within 48 hours for a full refund of the renewal charge.

Tip: You can cancel auto-renewal at any time from your patient dashboard under Settings. Cancellation will take effect at the end of your current billing period.

3. Medical Certificates

Once a medical certificate has been issued by a licensed physician:

  • The certificate issuance fee is non-refundable, as this represents a completed medical service provided by a licensed professional.
  • If there is an error on the certificate (incorrect name, date, or medical details), we will issue a corrected certificate at no additional charge.
  • If your certificate is rejected by a state authority due to a formatting or compliance error on our part, we will issue a corrected version or provide a full refund.

4. How to Request a Refund

To request a refund, please follow these steps:

1

Contact Support

Email our billing team at billing@greendoctors.com or use the contact form in your patient dashboard. Include your full name, email address, and transaction reference number.

2

Provide Details

Explain the reason for your refund request and provide any supporting documentation (screenshots, error messages, appointment details).

3

Review Period

Our billing team will review your request within 2-3 business days and respond with a decision via email.

4

Refund Processing

If approved, the refund will be processed to your original payment method within 5-7 business days. You will receive a confirmation email once the refund has been initiated.

5. Non-Refundable Situations

The following situations are not eligible for refunds under any circumstances:

  • Services used under fraudulent, false, or misleading information.
  • Evaluations that do not result in certificate issuance due to the patient not meeting medical criteria.
  • Account termination due to violation of our Terms of Service.
  • Change of mind after a service has been fully delivered.
  • Promotional or discounted services that were clearly marked as non-refundable at the time of purchase.

6. Chargebacks & Disputes

We encourage you to contact our billing team before initiating a chargeback with your bank or credit card company. We are committed to resolving disputes fairly and promptly. Filing a chargeback without first contacting us may result in:

  • Temporary suspension of your account pending investigation.
  • Delays in resolution, as chargeback processes typically take 30-90 days.
  • We will provide all relevant documentation to your financial institution to support our position.

Need Help With a Refund?

Our billing support team is available Monday through Friday, 9 AM - 6 PM EST. We aim to resolve all refund inquiries within 2-3 business days.

Contact Billing Support